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Privacy & data
Account & data deletion
Updated October 11, 2026
How to delete a Duoniva account and what happens to the shared space.
1. How to ask
The in-app deletion control will ship with the iPhone app. Until you can open that control, email hello@duoniva.com from the email on the account and ask for deletion. We will confirm what will be removed before we remove it.
If you no longer have access to that email, write from another address and tell us the account email. We will ask for enough information to be sure it is your account before anything is deleted.
2. What we delete
- The account profile, sign-in material, and sessions we control.
- Story files, plans, and other content that exist only because of that account, when they are not part of the partner's remaining space.
- Sealed messages stored for that couple, when the space is closed.
- Support mail is kept only as long as we need it to finish the request and meet a legal duty.
3. The other person
Deleting your account does not delete your partner's account. Content already in the shared space can remain available to your partner until the space itself is closed. We will tell you that before we change anything. We cannot decrypt and edit the text of sealed messages.
4. Backups and Apple
Backups and security logs are not wiped at the same second as the live account. They age out on the normal schedule. Cancelling a future App Store subscription, or getting a refund from Apple, does not by itself delete the Duoniva account. Use this page for deletion.