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Agreement
Refunds & cancellation
Updated October 11, 2026
How refunds will work for Duoniva once subscriptions are sold through the App Store.
1. Today
There is no Duoniva purchase to refund. The app is coming soon, and this website does not take payment.
2. App Store purchases
When a subscription is sold through the App Store, Apple is the merchant. Refund requests for those charges go through Apple, at reportaproblem.apple.com or the Apple support flow on your device. Apple decides those requests under its own policy.
We can tell you whether an account has a subscription and when it is set to end. Write to hello@duoniva.com from the email on the account. We cannot charge or refund a card that Apple billed.
3. What cancellation does
Cancellation stops future renewal. It does not automatically delete photos, messages, or the couple space. Either person can ask for account deletion separately. Closing a subscription does not remove your partner's account.